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Frequently Asked Questions

Quick answers about using Storeboard Search. Can't find what you need? We're happy to help.

42 questions

Getting Started

What is Storeboard?
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Storeboard is an online business community and local directory. Businesses and individuals create a free profile, get listed by location and category, and share posts, blogs, photos, videos, products, coupons and deals with customers in their area.

Storeboard also runs a network of local and industry sites — such as our county .life sites and the At Your Service directories — that share the same member profiles.

Is it free to join Storeboard?
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Yes. Creating a profile and being listed in the business directory is free. If you want extra features — uploading media, sponsored posts, more visibility and done-for-you services — you can upgrade to one of our Premium Packages at any time.

How do I sign up?
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Go to the Sign Up page, choose the type of profile you want to create, and fill in your details. Once your account is created you can complete your profile, add your logo and photos, and start posting.

What kind of profile can I create?
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Your profile can be any type of profile, from personal to business. Business profiles appear in the local business directory under the location and category you choose, so customers can find you when they search your area.

Can I have more than one business under one profile?
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No. Each business needs its own profile. To publish different businesses on Storeboard, create a separate profile for each one, so each business gets its own listing, category, location and contact details.

How do I sign in to my account?
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Use the Sign In link at the top of any page and enter the email address and password you used when you signed up.

I forgot my password. How do I reset it?
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Go to the Reset Password page and enter the email address on your profile. We will email you a link to choose a new password. If the email doesn't arrive within a few minutes, check your spam or junk folder.

I can't remember the email I used for my profile. What can I do?
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To recover a lost profile email or assign a new email to a profile, contact us through our Contact Us page and send us the profile's URL with proof that you own that profile. For example, you can write to us from an email address shown on the business's website or social media accounts.

Your Profile & Listing

How do I edit my profile?
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Sign in and open your Control Panel from the menu. From there you can update your business name, description, contact details, website, hours, category, location, logo and photos. Changes appear on your profile as soon as you save them.

How do I change my profile photo or logo?
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Sign in, open your Control Panel and choose the option to change your profile photo. Upload a clear, square image (your logo works best for a business) and save. Your new photo appears on your profile, your posts and your directory listing.

How do I choose the category and location for my listing?
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You pick your business category and location when you create your profile, and you can change them at any time from your Control Panel. Choose the category that best matches what you do and the city where you serve customers — that is how customers searching your area will find you.

How do customers find my business on Storeboard?
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Customers find you by browsing or searching the business directory by location and category, through the posts, blogs, deals and media you publish, and on the Storeboard network sites that cover your area or industry. A complete profile with a good description, photos and regular posts helps you get found.

Can Storeboard edit my profile for me?
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Yes. If you want our team to update a profile for you, you can subscribe to one of our Premium Packages that include a profile review and edit, purchase our Profile Editing Service, or let us build it for you with our Concierge Service.

My business is listed on Storeboard and I did not create it. How can I edit or delete it?
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You can claim the business. To claim a profile created by a third party for a business you own, we can assign your email to the profile, or update it for you, once you prove you own the business.

To assign a new email to a profile or delete it, contact us through our Contact Us page and send us the profile's URL with proof that you own the business. If you want our team to update the profile for you, you can purchase our Profile Editing Service.

How do I claim my business?
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Visit the Claim Your Business page and follow the steps. Claiming gives you control of your free listing, so you can keep your details up to date, add photos and start posting.

Can customers leave reviews on my profile?
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Yes. Business profiles have a Reviews section where customers can share their experience. Good reviews build trust with new customers, so it is worth asking happy customers to leave one. If you see a review that breaks our Terms of Service, please contact us.

How do I delete my profile?
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Send us a request through the Contact Us page. Deleting an account can take up to 1 business day. Please note that your profile and all of your media are permanently purged from our system and cannot be recovered afterwards.

If you only want fewer emails, you can change your notification settings instead.

Posting Content

What can I post on Storeboard?
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You can share posts, blogs, photos, videos, audio, products, services, coupons, deals and classifieds. Everything you publish appears on your profile and can be seen by customers browsing your area and category.

How do I post my blog on Storeboard?
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First sign up and create a profile. Then subscribe to one of our Premium Packages to be able to upload media to your profile. With your subscription active, use the Add a Blog link on the side menu, fill in your blog's title and content, and click Publish. Your blog will be shared within Storeboard.

Do I need a Premium Package to post?
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A free profile gets you listed in the directory. To upload media such as blogs, photos, videos and audio to your profile, you need an active Premium Package. Each package lists exactly which features it includes.

How do I add a coupon or deal?
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Sign in and use the side menu in your Control Panel to add a coupon or deal. Give it a clear title, the offer details and an expiry date if it has one, then publish. Coupons and deals show on your profile and help bring new customers through the door.

Can I edit or delete something I already posted?
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Yes. Sign in, open the item from your profile or Control Panel, and choose to edit or delete it. Edits show right away; deleted items are removed from your profile.

Why was my post removed or not shown?
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Content that breaks our Terms of Service — for example spam, adult content, gambling or betting promotions, misleading or illegal offers — may be hidden or removed. If you believe your post was removed by mistake, contact us with a link to it and we will take a look.

Premium Packages & Billing

What are Premium Packages?
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Premium Packages are paid subscriptions that unlock more features for your profile, such as uploading media, sponsored posts, posting in more locations, profile reviews and more visibility on Storeboard. Compare what each package includes on the Premium Packages page.

How do I upgrade my account?
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Go to the Premium Packages page while signed in, choose the package that fits your business, and complete checkout. Your new features are available as soon as your payment goes through.

How do I cancel my subscription?
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Send us a request through the Contact Us page and choose Premium Packages as the topic. Include your profile URL and the email on your account so we can find your subscription quickly.

How do I request a refund?
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Use the Contact Us page with Refund Request selected as the topic. Tell us which purchase you would like refunded and why, and our team will get back to you within 24 hours.

What is the Concierge Service?
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With our Concierge Service, the Storeboard team sets up your profile for you — your description, photos, categories and contact details — so you get a complete, professional listing without doing the work yourself.

Advertising & Sponsored Posts

How can I advertise on Storeboard?
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Storeboard gives you several ways to advertise. After you sign up and subscribe to one of our Premium Packages, you can upload the content you want to promote: images, videos, audio or blogs. You can also show off your products, share coupons and announce deals.

With some Premium Packages you can sponsor your posts to reach more users, post in multiple cities, or use your advertising credit to promote a video on the Storeboard dashboard.

What are Sponsored Posts?
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A Sponsored Post is a post you pay to promote. It is shown to more people across Storeboard than a regular post, so it is a simple way to get more views for an offer, an event or a new product.

What is the price of Sponsored Posts?
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See current pricing on the Sponsored Posts page. Sponsored posts are also included in some of our Premium Packages — visit that page to compare the features in each package.

Can I buy a banner ad?
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Yes. We offer top-of-page banners, sidebar skyscrapers and mid-page text links, and you can choose where your ad runs. Contact us with what you have in mind and we will put together your ad and a price.

Can I promote my business in more than one city?
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Yes. Some of our Premium Packages let you post in multiple cities, so customers in every area you serve can find you. Check each package for the number of locations it includes.

The Storeboard Network

What are the .life and "At Your Service" sites?
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They are part of the Storeboard network. The .life sites (for example Bergen County Life or Monmouth County Life) focus on one local area, and the At Your Service sites (for example Plumbers At Your Service or Movers At Your Service) focus on one industry. They all use the same Storeboard member profiles.

Will my profile appear on the network sites?
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Profiles can appear on the network sites that match their location or category. For example, a plumber in Bergen County can show up on Bergen County Life and on Plumbers At Your Service. Keeping your category and location accurate is the best way to show up in the right places.

Do I need a separate account for each network site?
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No. One Storeboard account works across the network. Sign in with the same email and password, and any changes to your profile apply everywhere it is shown.

How do I get listed on a specific category page?
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Make sure your profile uses the right business category. If you would like to be featured on a particular category page, contact us and tell us which page you are interested in.

Account, Privacy & Support

How do I change my email notifications?
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Sign in and open your notification settings to choose which emails you receive from Storeboard and from other members.

How do I unsubscribe from Storeboard emails?
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Click the unsubscribe link at the bottom of any Storeboard email, or sign in and turn off the emails you don't want in your notification settings.

How do I report spam or an inappropriate profile or post?
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Send us the link to the profile or post through our Contact Us page and tell us what is wrong. Our team reviews every report and removes content that breaks our Terms of Service.

How does Storeboard use my information?
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Our Privacy Policy explains what information we collect, how we use it and the choices you have. Our Terms of Service cover the rules for using Storeboard.

How do I contact Storeboard?
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Send us a message through the Contact Us page or email [email protected]. We reply to every message within 24 hours.

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