1What we sell
Storeboard LLC (“Storeboard Search,” “we” or “us”) sells digital services on StoreboardSearch.com, such as premium business listings, upgrade packages, featured placements and city sponsorships. We do not sell or ship physical goods, so no items are ever returned, and there are no return shipping costs or restocking fees.
2Refund window
You can ask for a full refund within 7 days of buying a new package or membership, as long as its premium features have not been substantially used.
“Used” means, for example, that a featured placement or sponsorship has already appeared on the site, or that promotional emails or ad impressions have already been delivered.
3Recurring subscriptions
- You can cancel a recurring membership or package at any time from your account or by contacting us. Cancelling stops all future charges.
- After you cancel, your benefits continue until the end of the period you have already paid for.
- We don’t give partial refunds for unused time in a billing period that has already started.
- If you are charged for a renewal you didn’t mean to keep, contact us within 7 days of the charge and we will refund it, as long as the renewed period hasn’t been used.
4What can’t be refunded
- Featured placements, sponsorships and promotions that have already started running.
- Fees for custom work that has already been done for you.
- Accounts suspended or removed for breaking our Terms and Conditions or Posting Guidelines.
5Billing errors
If you were charged twice, charged the wrong amount, or charged for something you didn’t order, contact us and we will refund the incorrect charge in full, no matter when it happened.
6How to request a refund
Use our contact form and choose “Refund Request.” Please include:
- The email address on your account;
- The date of the purchase; and
- The reason for your request.
Request a refund
We reply to every refund request within 2 business days.
7How refunds are paid
Approved refunds go back to the original payment method you used to buy, within 5–10 business days of approval. How soon the refund shows on your statement depends on your bank or card company.
8Free listings
Basic listings on Storeboard Search are free, so there is nothing to refund.
9Changes to this policy
We may update this policy from time to time. The “Last updated” date above shows the latest version. Purchases follow the policy that was in effect when they were made.
